Management and Performance Audit of the BWS
The City Auditor has completed work on a Management and Performance Audit of the BWS pursuant to City Council Resolution 13-201, FD1. Click here to view the audit and to learn about what BWS has done to improve its billing and operating system and ensure that our water is safe, dependable and affordable for customers.
VIDEO: How BWS Reads Your Water Meter
Water Matters Customer Newsletter
Click here for information water emergency preparedness, how BWS reads your meter, and water and wastewater services.
Pay Bills | Go Paperless
BWS customers can make credit card payments, view their water bills, or sign up for paperless billing online.
Sign up for Emergency Alerts
Click here to view or sign up for Nixle to receive updates on water related emergencies
To Report a Problem
Call our trouble line 24-hours a day, 7 days a week 748-5000
Report on Chromium VI (Hexavalent Chromium)
Frequently Asked Questions.
BWS Warns Customers of Telephone Scam
All personnel involved in official BWS activities will be properly credentialed.
BWS Social Media Sites
Follow us on Facebook, Twitter, YouTube & Nixle
Click for a list of available BWS job opportunities.
BWS Kapiolani Boulevard Project
Starting March 31, contractors will be working on Kapiolani Blvd between McCully St and Date St.
BWS Kona Street Project
Starting in May 2014, contractors will be working on Kona Street between Atkinson Drive and Kona Iki Street.